1. Agreement to These Terms
Welcome to FJ Design Brand Solutions.
These Terms & Conditions govern the use of our website, products, digital services, website subscriptions, one-time development projects, hosting, online booking systems, CRM solutions, marketing services, and related business technology services.
By purchasing a service, signing a proposal or service agreement, or electronically accepting applicable terms, the client agrees to the terms governing that service.
Browsing our website or requesting information does not, by itself, create a paid service agreement.
Individual service agreements, accepted quotations, and package schedules may contain additional terms. Where these differ from our general Terms & Conditions, the signed service-specific agreement takes precedence, subject to applicable law.
2. Our Services
FJ Design Brand Solutions provides professional digital services, including:
- Website design and development.
- Monthly and annual website subscriptions.
- One-time website development.
- Online booking and appointment management systems.
- Customer Relationship Management (CRM) solutions.
- Website hosting, domain registration and technical maintenance.
- Branding, graphic design and content development.
- Search engine optimization (SEO).
- Social media management and digital advertising.
- Business software, automation and systems integration.
- Technical support and consulting.
Service inclusions, deliverables, pricing and limitations are determined by the client's selected package, quotation or accepted service agreement.
3. Website Development Service Models
FJ Design Brand Solutions offers two principal website development models.
3.1 Subscription-Based Website Development
Under this model, clients subscribe to a website development and management package through monthly or annual payments.
Depending on the package, services may include website design, hosting, maintenance, domain assistance, booking software, CRM and other business tools.
Subscription websites operate under a 36-month website ownership qualification period.
This qualification period does not require the client to remain subscribed for 36 months.
Clients may cancel their subscriptions at any time, in accordance with the applicable billing and cancellation procedures, without an early termination penalty.
However, clients who cancel before satisfying the 36-month ownership requirements do not acquire ownership of the subscription-developed website or its proprietary development assets.
3.2 One-Time Website Development
Clients purchasing websites through a one-time development agreement pay the agreed project price according to the accepted quotation or payment schedule.
Upon full payment, ownership of the agreed custom website deliverables transfers to the client, subject to any third-party licences, proprietary software and intellectual property exclusions.
Hosting, maintenance, domain renewals, software subscriptions and additional development services are separate unless expressly included.
4. Website Subscription Ownership — 36 Months
4.1 Ownership Qualification
Customers subscribing to eligible website packages become entitled to ownership transfer of the agreed custom website deliverables after completing 36 qualifying paid service months.
The qualifying period begins on the service commencement date specified in the accepted agreement.
For standard subscription packages, qualification requires 36 consecutive paid service months unless a written agreement provides otherwise.
The client must have settled all applicable subscription charges and fulfilled relevant contractual obligations.
4.2 Monthly and Annual Payments
Clients may select monthly or annual billing where available.
Annual billing does not accelerate the website ownership qualification period.
For example, paying for a 12-month subscription provides twelve qualifying months as that service period is completed. Website ownership becomes available only after completion of all 36 qualifying months.
4.3 Ownership Transfer After Qualification
After completing the ownership qualification requirements, the client may request transfer of eligible custom website deliverables.
Ownership transfer is optional and takes place only at the client's request. FJ Design Brand Solutions does not require or automatically initiate an ownership transfer. Reaching 36 qualifying paid service months does not automatically terminate the subscription; the client may continue it under its applicable terms.
No additional website buyout charge applies upon completion of the standard 36-month ownership qualification period.
Transferable materials may include the agreed website source files, custom design files, exportable website content and other custom website assets included in the transfer scope.
FJ Design Brand Solutions will arrange a reasonable transfer or handover process.
The transferred website must remain subject to any applicable third-party licences and intellectual property restrictions.
4.4 Services Following Ownership Transfer
After completing the 36 qualifying paid service months, the client may choose to continue the website management subscription for as long as they wish, subject to the applicable subscription terms and payments. The client is not required to request ownership transfer. The services and benefits included in their selected subscription continue while that subscription remains active, subject to its terms.
If an eligible client requests ownership transfer, the website management subscription and its included benefits stop immediately upon the request, subject to the client's existing agreement and applicable law. The handover of eligible website deliverables will be arranged separately within a reasonable time. The client remains responsible for any amounts already due, subject to applicable billing, refund and legal requirements.
Once management ends, the client no longer receives included or free website updates, maintenance, technical support, hosting, domain management, CRM access or online booking software through that website management subscription. Access to separately purchased services may continue under their own agreements. Ownership of the website does not transfer ownership of FJ Design Brand Solutions' proprietary CRM, booking software or other licensed systems.
The client becomes responsible for arranging and paying for domain renewals, hosting and hosting renewals, and any maintenance, security, software licences, integrations or other services needed to operate the website. The client may separately arrange services with FJ Design Brand Solutions or another provider, where technically and contractually permitted.
5. Cancellation of Website Subscriptions
5.1 Right to Cancel
Clients may cancel their website subscriptions at any time.
There is no early cancellation penalty and no requirement to pay the remaining months of the 36-month website ownership qualification period.
Cancellation will take effect according to the applicable billing period and cancellation procedure.
Amounts already due for services provided remain payable.
5.2 Cancellation Before 36 Months
When a client cancels before completing 36 qualifying paid service months:
- The client does not become the owner of the subscription-developed website.
- Website source code, custom design files, development frameworks and proprietary configurations remain the property of FJ Design Brand Solutions or their respective rights holders.
- Website hosting, maintenance and associated subscription services will terminate according to the applicable agreement.
- The client retains ownership of their original business materials, domain registration rights, logos, trademarks and customer data.
- The client remains entitled to access or export their eligible business information and records.
FJ Design Brand Solutions is not obligated to provide transferable website source code or proprietary website development files where ownership qualification requirements have not been satisfied.
5.3 Subscription Reactivation
A former client may request reactivation of a cancelled website subscription.
Reactivation is subject to technical availability, current pricing, and the applicable reactivation terms.
Previous subscription months do not automatically count toward a new 36-month ownership qualification period unless expressly agreed in writing.
5.4 Cancellation Requests and Billing
Cancellation requests may be submitted through the client portal or an authorized company support channel.
After a client has received website management services for more than 30 days from the service commencement date, payments attributable to services already delivered are generally non-refundable, subject to the accepted agreement and applicable law. Refund requests within the first 30 days are assessed under the applicable service agreement, our Refund Policy and applicable law; this provision does not promise an automatic refund.
For prepaid future service periods, including unused time in an annual subscription, any refund or credit is determined under the accepted service agreement and applicable law. Cancellation and refund rights that cannot legally be waived continue to apply.
Cancellation does not affect the client's ownership rights in their original business assets or data.
6. Client-Owned Business Property
FJ Design Brand Solutions recognizes that clients retain ownership of their own business assets.
These may include:
- Business names and registered trademarks.
- Company logos and branding materials.
- Domain names and domain registration rights.
- Original photographs, videos and written content.
- Administrative and operational documents.
- Business information and customer records.
- Invoices, quotations and booking data.
- Other original materials belonging to the client.
The client remains responsible for ensuring that materials supplied to FJ Design Brand Solutions are lawfully owned or appropriately licensed.
Website subscription cancellation does not transfer ownership of client-owned business property to FJ Design Brand Solutions.
7. Domain Names and Registration Rights
Domain names registered for a client remain subject to the rights of the registered domain holder and the applicable domain registrar.
Where FJ Design Brand Solutions manages a domain on behalf of a client, the client retains their legitimate registration and transfer rights.
Customers may request domain management changes or transfers according to the registrar's requirements.
Unpaid domain registration or renewal charges may remain payable.
Domain ownership is separate from website source code ownership.
FJ Design Brand Solutions does not acquire ownership of a client's domain solely because the client purchases a website subscription.
8. Booking Systems, CRM and Licensed Software
8.1 Software Access
Online booking systems, CRM platforms, business automation tools and related proprietary software are provided as licensed services.
These systems may be included in eligible website subscription packages, including Advanced Business Website packages.
Access is provided according to the features and limitations of the selected package.
8.2 Software Ownership
Subscription payments do not transfer ownership of proprietary booking software, CRM platforms, software source code, databases, automation engines or other protected intellectual property.
Website ownership after 36 months does not automatically include ownership of these software systems.
8.3 Software Cancellation
When the applicable subscription terminates, the client's access to licensed software and related services may also terminate.
Where a customer has separately purchased a qualifying software subscription, access may continue under that separate agreement.
8.4 Customer Data
The client retains their rights to their own business information and customer data stored within the booking or CRM system, subject to applicable privacy laws and the rights of the individuals whose information is processed.
Data ownership or access rights do not confer ownership of the software used to process that data.
9. Customer Data Export and Portability
Clients may request access to their eligible business records and administrative information when cancelling their services.
Supported export formats may include:
- Microsoft Excel (XLSX).
- CSV.
- PDF.
- Other supported portable data formats.
Available exports may include customer records, bookings, invoices, quotations, customer enquiries and other eligible operational information.
Where cancellation is scheduled in advance, FJ Design Brand Solutions will provide an opportunity for data export at least seven calendar days before the effective service termination date, provided sufficient notice is available.
For immediate cancellations, a reasonable opportunity to retrieve available data will be provided before access is disabled, where technically feasible.
FJ Design Brand Solutions may retain certain information where legally required or reasonably necessary for accounting, compliance, security or dispute resolution.
Data retention and deletion will follow the applicable Privacy Policy and retention schedule.
Customer data exports do not include proprietary website source code, CRM application code, booking-system code or other intellectual property belonging to FJ Design Brand Solutions.
10. Website Hosting, Maintenance and Support
Hosting and technical maintenance are provided according to the client's selected service package.
Included support may cover routine technical assistance, security updates, SSL management and other services expressly identified in the package.
Major redesigns, additional pages, advanced integrations, custom development and services outside the included scope may incur additional charges.
FJ Design Brand Solutions may temporarily suspend affected services for maintenance, security, technical failures or overdue payments, subject to applicable notice requirements.
Hosting and maintenance services do not constitute ownership of website code or proprietary infrastructure.
11. Quotes, Pricing, Setup Fees and Payments
Prices displayed on our website may represent starting prices or promotional rates.
Final pricing depends on the selected package and any additional services accepted by the client.
Projects may require:
- Setup fees.
- Initial deposits.
- Monthly or annual subscription fees.
- Milestone payments.
- One-time project payments.
- Third-party service charges.
Applicable taxes will be disclosed during checkout or invoicing.
Setup fees cover initial project activities, including onboarding, planning, design preparation, technical configuration and other agreed setup services.
Setup fees are generally non-refundable once work begins or resources are allocated, subject to the Refund Policy and applicable law.
12. Client Responsibilities
Clients must provide accurate business information, required content, approvals and authorized access necessary for service delivery.
Clients are responsible for the accuracy, legality and completeness of information published on their websites.
Clients are also responsible for using their booking and CRM systems in compliance with applicable privacy, consumer protection, marketing and data protection requirements.
Delays caused by missing information or approvals may affect project completion timelines.
13. Project Scope, Revisions and Delivery
Website design, development and other project services are delivered according to the accepted package or written scope.
The number of pages, revisions, integrations, support allowances and additional features depends on the selected package.
Requests beyond the agreed scope may require additional payments.
Delivery timelines are estimates unless expressly guaranteed in writing.
Project schedules may change due to client delays, third-party platform issues or circumstances outside reasonable company control.
14. Refunds and Non-Refundable Services
Refund eligibility depends on the type of service purchased, the applicable billing period and the stage of service delivery.
Website management subscription payments are subject to the 30-day and prepaid-service provisions in section 5.4 and our Refund Policy. Refund rights that cannot legally be waived remain unaffected.
Completed custom development work, activated third-party services and services already delivered may be non-refundable as described in our Refund Policy, subject to applicable law.
Clients should consult our published Refund Policy for additional details.
Refund Policy: https://fjdesignbrandsolutions.com/refund-policy/
15. Digital Marketing and Advertising
FJ Design Brand Solutions may provide SEO, digital advertising, social media marketing, branding and related promotional services.
While these services are designed to improve professional presentation, visibility, customer engagement and business opportunities, specific sales, revenue, rankings, or lead volumes are not guaranteed.
Advertising performance depends on factors including competition, campaign budgets, audience behaviour, platform policies and market conditions.
Advertising spend and third-party marketing costs are separate unless expressly included.
16. Intellectual Property
FJ Design Brand Solutions retains ownership of its proprietary tools, systems, code libraries, frameworks, templates, development methods, software platforms and other pre-existing intellectual property.
Clients receive the usage rights associated with their purchased services.
Ownership of custom-developed website deliverables is governed by the applicable one-time purchase or 36-month subscription ownership provisions.
Third-party products, plugins, themes and licensed materials remain subject to their respective licences.
Client-provided trademarks, original content and proprietary business materials remain the client's property.
17. Privacy, Security and Confidentiality
FJ Design Brand Solutions will handle customer and business information according to its Privacy Policy and applicable privacy legislation.
Reasonable technical and organizational measures will be used to safeguard information processed through our services.
Clients are responsible for securing their account credentials and controlling authorized user access.
Where personal information is processed on behalf of a client, the parties' respective privacy and data protection responsibilities may be defined in an additional agreement.
Privacy Policy: https://fjdesignbrandsolutions.com/our-privacy-policy/
18. Service Availability and Third-Party Integrations
We aim to provide reliable website hosting, software services and technical infrastructure.
However, uninterrupted availability cannot be guaranteed unless a specific service-level agreement provides otherwise.
Third-party providers, payment gateways, domain registrars, hosting platforms and external APIs may experience outages or service restrictions.
FJ Design Brand Solutions is not responsible for third-party failures outside its reasonable control, except as otherwise required by law or agreed in writing.
19. Limitation of Liability
To the extent permitted by applicable law, FJ Design Brand Solutions is not responsible for indirect, incidental or consequential losses arising from service interruptions, third-party failures, unauthorized account access outside its reasonable control, or circumstances beyond its reasonable control.
Any contractual limitation of liability is subject to applicable law and cannot exclude liability that may not legally be excluded.
Nothing in these Terms removes a client's non-waivable statutory rights or remedies.
20. Client Agreements and Electronic Acceptance
Clients may be required to accept a service-specific agreement electronically before purchasing or activating subscription services.
Electronic acceptance may include a recorded acknowledgement, electronic signature or another legally recognized method.
FJ Design Brand Solutions may retain records of the agreement version, acceptance date, authorized signatory and related transaction information.
A copy of the accepted agreement will be made available to the client by email, through the client portal, or another retainable electronic format.
Service-specific agreements will identify relevant pricing, billing terms, deliverables, cancellation conditions and ownership rights.
21. Changes to These Terms
FJ Design Brand Solutions may update these general Terms & Conditions to reflect changes to business operations, products, regulatory requirements or service delivery.
Updated terms will be published on the company's website with the effective date.
Material changes to existing signed service agreements will be handled in accordance with those agreements and applicable law. Publication of revised general terms does not automatically replace individually agreed contractual rights.
22. Governing Law
These Terms & Conditions are governed by the applicable laws of Ontario and Canada, subject to mandatory legal requirements and any different governing law expressly agreed in an applicable service agreement.
23. Contact Information
For service enquiries, billing questions, subscription cancellation, data export, or website ownership transfer requests, contact:
FJ Design Brand Solutions A business division of The FJ Venture Enterprises Inc. Ontario, Canada
Website: https://fjdesignbrandsolutions.com/
Clients may also submit requests through their authorized client portal or company support channels.